These Terms & Conditions govern your use of the kaki36 platform, including all betting, gaming, and account services. Please read this document carefully before registering or placing any wager. By creating an account, you confirm that you have read, understood, and agreed to these terms in full.
A summary of the most important rules — the full legal text follows below. This summary does not replace the full Terms & Conditions.
You must be at least 21 years of age to register and play on kaki36. We enforce this requirement via identity verification (KTP upload) and reserve the right to close any account where this condition is not met, with all balances forfeited.
Each player may hold exactly one kaki36 account. Operating duplicate, shared, or proxy accounts is a material breach of these terms and will result in immediate account suspension and forfeiture of any outstanding balance, including bonus funds.
All promotional bonuses carry wagering requirements as specified in the individual promotion terms. Bonus funds cannot be withdrawn until the stated turnover requirement is met. kaki36 reserves the right to amend or withdraw a promotion at any time with reasonable notice.
Withdrawal requests will only be processed to bank accounts or e-wallets registered under the same name as the verified kaki36 account. Third-party withdrawals are strictly prohibited. Verification (KYC) must be completed before the first withdrawal is processed.
Any attempt to defraud kaki36 — including bonus abuse, match-fixing, chip dumping, use of automated bots, or collusion at live tables — will result in immediate and permanent account termination with full forfeiture of funds. kaki36 actively cooperates with relevant authorities on fraud investigations.
These Terms & Conditions are governed by the laws of the jurisdiction under which kaki36 holds its international gaming license. For players based in Indonesia, disputes that cannot be resolved through kaki36's internal complaints procedure may be referred to the relevant international arbitration body specified in Section 17.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player") and kaki36 ("the Company", "we", "us", "our"). The English version of this document is the governing version. By accessing, registering on, or using any part of the kaki36 platform, you accept these terms without reservation. If you do not agree, you must not use the platform.
The following terms, when used in this document with an initial capital letter, shall have the meanings assigned below:
To register and maintain an Account on kaki36, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:
Age Verification Warning: kaki36 will request KTP (Kartu Tanda Penduduk) documentation to verify your age and identity. Providing false documentation to circumvent the 21+ age requirement is a criminal offense in many jurisdictions and will result in immediate permanent account closure with forfeiture of all funds.
Each Player is permitted to hold exactly one (1) Account on the kaki36 Platform. Operating multiple Accounts — whether under the same name, different names, shared devices, shared IP addresses, or shared payment methods — constitutes a material breach of these Terms & Conditions. All duplicate Accounts will be closed and any Balance held in them (including Real-Money Funds) will be subject to forfeiture at the Company's discretion.
You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. kaki36 will not be held liable for any loss or damage arising from unauthorized access to your Account that results from your failure to keep your credentials secure. You must notify kaki36 support immediately if you suspect any unauthorized use of your Account.
All information provided during registration — including your full legal name (as it appears on your KTP), date of birth, address, phone number, and email address — must be accurate and truthful. Providing false registration details is grounds for immediate Account closure. The name on your kaki36 Account must exactly match the name on the bank account or e-wallet used for deposits and withdrawals.
All Accounts on kaki36 are denominated in Indonesian Rupiah (IDR / Rp). Deposits and withdrawals are processed in Rupiah. The Company does not apply currency conversion fees on Rupiah-denominated transactions processed through supported Indonesian payment methods.
kaki36 is required to operate a Know Your Customer (KYC) verification process in accordance with its licensing obligations and anti-money-laundering compliance framework. Verification is mandatory before the first Withdrawal is processed, and may be requested at any other time at the Company's discretion.
To complete KYC verification, Players will be required to submit one or more of the following:
kaki36 aims to complete standard KYC reviews within 24 to 48 hours of receiving all required documentation. During high-volume periods (such as the weeks surrounding Idul Fitri or Indonesian Independence Day), processing may take up to 72 hours. Players will be notified by email and in-account message once verification is approved or if additional documentation is required.
The Company reserves the right to request updated or additional verification documentation at any time, including when a Player's withdrawal history exceeds certain thresholds, when account activity triggers automated compliance alerts, or when the Company has reasonable grounds to suspect fraudulent activity. Failure to provide requested documentation within the stipulated timeframe may result in temporary account restriction.
Note: All KYC documents are handled in strict accordance with kaki36's Privacy Policy. Documents are stored securely, used solely for verification and compliance purposes, and are never shared with third parties except where required by applicable law or court order.
kaki36 accepts deposits via the following Indonesian payment methods:
All deposits must be made from a payment account registered in the Player's own name. Third-party deposits — where the sending account name does not match the kaki36 Account name — will be returned to the source account and the transaction will not be credited.
The minimum deposit amount is Rp 10.000 for e-wallet methods and Rp 25.000 for bank transfer methods. Maximum single-transaction deposit limits vary by payment method and are displayed at the point of deposit. Players wishing to deposit amounts above the displayed maximum for a given method should contact support for guidance on alternative arrangements.
Deposits via all supported e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja) and virtual account bank transfers are confirmed and credited to the Player's Balance instantly upon successful payment gateway confirmation. In the rare event that a deposit is not credited within 15 minutes of a confirmed transfer, the Player should contact kaki36 support with the transaction reference number for manual review.
kaki36 does not charge a fee on incoming deposits. However, your bank or e-wallet provider may apply their own transfer fees. Any such fees are the responsibility of the Player and are not refunded by kaki36.
The Company reserves the right to refuse or reverse a deposit if it reasonably suspects that the funds originate from unlawful activity, that the deposit is being used to exploit a bonus offer fraudulently, or that the deposit contravenes any applicable law or these Terms & Conditions. Players who have activated a deposit limit under the Responsible Gaming tools may not deposit above the amount permitted by that limit until the cooling-off period has elapsed.
Players may request a Withdrawal of Real-Money Funds at any time, subject to the following conditions being met:
kaki36 processes withdrawal requests 24 hours a day, 7 days a week, including Indonesian public holidays. Standard processing times from the moment a withdrawal request is approved are:
Processing times may be extended during peak periods or when additional verification is required. The Company does not guarantee processing within these timeframes but treats them as standard targets.
kaki36 does not charge a withdrawal processing fee. Players receive the full amount requested. Any fees imposed by the receiving bank or e-wallet provider are outside the Company's control and are borne by the Player.
The maximum single withdrawal amount is Rp 50.000.000 per transaction. Players wishing to withdraw amounts exceeding this limit may submit multiple withdrawal requests. The Company reserves the right to request additional KYC documentation for large withdrawal requests as part of its anti-money-laundering compliance obligations.
Withdrawal Tip: To ensure the fastest possible processing, complete KYC verification before your first deposit and ensure your registered payment method name exactly matches your kaki36 Account name. Mismatched names are the single most common cause of withdrawal delays.
kaki36 offers a range of promotional bonuses, including but not limited to: Welcome Bonus, Weekly Reload Bonus, Cashback Bonus, Referral Bonus, and Birthday Bonus. Each promotion is subject to its own specific terms, which are published on the relevant promotion page. The following general conditions apply to all bonuses unless a specific promotion's terms state otherwise:
kaki36 actively monitors accounts for bonus abuse, which includes but is not limited to: creating multiple accounts to claim a single-use promotion multiple times; wagering on opposing outcomes across multiple accounts to guarantee bonus conversion; using automated software to complete wagering requirements; and any other conduct that circumvents the spirit of the promotion. Confirmed bonus abuse will result in forfeiture of all Bonus Funds and associated winnings, and may result in permanent Account closure.
The Company reserves the right to modify, suspend, or withdraw any promotion at any time and without prior notice. Any modification will apply prospectively from the date of publication; existing bonus balances already credited to accounts will be governed by the terms applicable at the time of crediting.
All sports bets placed on the kaki36 platform — including football markets covering BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, and Timnas Indonesia fixtures; mix parlay (multi-leg accumulator) bets; Asian handicap (voor bola) markets; and live in-play betting — are subject to the Sportsbook Rules published in the platform's help section. In the event of a conflict between a general rule and a sport-specific rule, the sport-specific rule takes precedence.
kaki36 reserves the right to void any bet that is placed after an event has concluded, after a material event has occurred that was not yet reflected in the odds at the time of placement, or where the odds displayed were clearly erroneous due to a technical error. Voided bets are returned to the Player's Real-Money Balance at stake value.
Togel (Indonesia's traditional numbers lottery) draw results are sourced from official, publicly verifiable pool operators for SGP, HK, SDY, and Macau draws. kaki36 does not control the draw outcomes. Results are published on the Platform as soon as they are available from the source. Disputes regarding draw results must be submitted to support within 24 hours of the result publication.
Live casino games — including baccarat, roulette, blackjack, and dragon tiger — are streamed from studio facilities operated by licensed game providers including Evolution Gaming. The rules applicable to each live table game are displayed within the game interface. A lost connection during a live game round does not entitle the Player to a refund of the wagered stake if the round has already commenced and was completed by the game server.
All slot and crash games on the kaki36 platform use certified Random Number Generator (RNG) technology. Published Return to Player (RTP) percentages are accurate representations of the statistical long-run return over a large number of game rounds and do not represent a guaranteed return in any individual session. Players acknowledge that slot games involve risk and that previous results do not influence future outcomes.
The following conduct is strictly prohibited on the kaki36 Platform and may result in immediate Account suspension, permanent closure, forfeiture of Balance, and referral to law enforcement authorities:
Zero Tolerance Policy: kaki36 operates a zero-tolerance policy on fraud, match manipulation, and money laundering. Any Account flagged by our automated systems or compliance team for suspicious activity will be placed under review immediately. During a review, Withdrawals may be suspended pending investigation. Players are encouraged to cooperate fully with any compliance request to expedite the review process.
All content on the kaki36 Platform — including but not limited to the brand name, logo, website design, game interfaces, graphics, text, promotional materials, software code, and database structures — is the exclusive intellectual property of the Company or its licensed game providers and technology partners. Nothing in these Terms & Conditions grants the Player any license, right, or permission to use, reproduce, modify, distribute, or commercially exploit any Company intellectual property without prior written consent.
Game content provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft remains the intellectual property of the respective studio. Players may not record, stream, or republish live casino content for commercial purposes without the express written consent of the relevant game provider.
The collection, storage, and use of personal data submitted by Players is governed by kaki36's Privacy Policy, which is published at kaki36.cam/privacy-policy and is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the data practices described in the Privacy Policy. If you do not agree with those practices, you must not register or continue to use the Platform.
In summary, kaki36 collects personal data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and customer support. We do not sell personal data to third parties. We may share data with regulated third-party service providers (payment processors, KYC verification vendors, game providers) solely as necessary to deliver the Platform's services.
kaki36 is committed to responsible gaming and provides all Players with access to the following self-management tools via the Account dashboard:
Players who believe their gambling may be causing harm to themselves or others are strongly encouraged to read the full Responsible Gaming policy at kaki36.cam/responsible-gaming and to contact the support team to activate appropriate controls. Gambling is intended to be an enjoyable form of entertainment — never a financial strategy, a way to recover losses, or an escape from personal problems.
Need Help? If gambling is becoming a problem, please contact our support team via in-app live chat or WhatsApp immediately to request a self-exclusion or to speak with a member of our Responsible Gaming team. You are not alone, and help is available 24/7.
kaki36 reserves the right to suspend, restrict, or permanently close any Player Account at any time and without prior notice if the Company has reasonable grounds to believe that:
Where an Account is closed for breach of these Terms, any Balance remaining in the Account — including both Real-Money Funds and Bonus Funds — may be forfeited at the Company's discretion. Where closure is for reasons unrelated to Player misconduct (e.g., regulatory changes), Real-Money Funds will be returned to the Player's verified payment method.
Players may request Account closure at any time by contacting the support team via in-app live chat. Upon receipt of a closure request, the Company will process any pending Withdrawal of Real-Money Funds and close the Account within 5 business days. Players who close an Account voluntarily may re-register in the future, subject to meeting eligibility requirements at the time of re-registration.
To the maximum extent permitted by applicable law, kaki36's total aggregate liability to any Player in connection with the Platform or these Terms & Conditions — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by the Player into their kaki36 Account in the 12-month period immediately preceding the event giving rise to the claim.
In no event shall kaki36 be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to: loss of profits, loss of winnings (other than those established as payable under the applicable game rules), loss of data, loss of goodwill, or business interruption — whether or not the Company has been advised of the possibility of such damages.
kaki36 is not liable for any failure or delay in performance of its obligations under these Terms caused by circumstances beyond its reasonable control, including but not limited to: acts of God, telecommunications failures, government action, cyberattacks, or payment system outages.
The kaki36 Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, the Company disclaims all warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. The Company does not warrant that the Platform will always be available, that it will be free from bugs or malicious code, or that the information on the Platform will always be accurate or current.
Players access and use the Platform at their own risk. kaki36 recommends that Players maintain up-to-date antivirus and device-security software and that they access the Platform only through the official URL https://kaki36.cam.
kaki36 reserves the right to amend these Terms & Conditions at any time. Material changes — defined as changes that affect Player rights in a substantively adverse way — will be communicated to registered Players via email and/or an in-platform notification at least 7 calendar days before the amended terms take effect. Non-material changes (e.g., corrections of typographical errors, clarifications that do not alter the substance of a clause) may take effect immediately upon publication.
Your continued use of the Platform after the effective date of an amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended terms, you must cease using the Platform and request Account closure in accordance with Section 13.2 before the amendment takes effect. The most current version of these Terms is always accessible at kaki36.cam/terms-conditions.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which kaki36 holds its international gaming license. The English version of these Terms is the governing version; any translation provided for convenience does not carry legal weight in the event of a conflict.
If you have a complaint relating to the Platform, you should first contact the kaki36 support team via in-app live chat or the contact email address provided in Section 18. The support team will acknowledge your complaint within 24 hours and aim to provide a substantive response within 5 business days. If you are not satisfied with the outcome, you may escalate the matter by emailing the Compliance Department at the address in Section 18, clearly marked "Formal Complaint."
If a dispute cannot be resolved through the internal complaints procedure, both parties agree to submit the matter to binding arbitration under the rules of a mutually agreed international arbitration institution. The arbitration will be conducted in English. The arbitral award will be final and binding on both parties and may be enforced in any court of competent jurisdiction.
To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis only — not as part of a class, consolidated, or representative action.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the kaki36 Platform, please contact us through the following channels:
When contacting support regarding a dispute or formal complaint, please include your Account username, the date and time of the relevant transaction or event, and a clear description of the issue. This will help our team resolve your query as efficiently as possible.
Registered Address: kaki36 operates under an international gaming license. The Company's registered address and license details are available upon request by verified Players via the support channels listed above.
Our FAQ covers the most common player questions in plain language. If you need clarification on any clause, our 24/7 support team is ready to help. You can also review our Privacy Policy and Responsible Gaming guide for related information.